Responding to the expectations of today's insurance customers
The insurance market is evolving as digital players gain traction. Customer experience expectations have never been higher. How can deploying new technologies, such as automation, empower insurers as they respond to this shift?
What do consumers expect from the claims process?
This report explores:
The shift underway in consumer expectations
The insurance market's evolving dynamics
The future of insurance claims
What insurers can do to improve customer experience
How insurers can compete with digital challenger brands