Research Report

Responding to the expectations of today's insurance customers

The insurance market is evolving as digital players gain traction. Customer experience expectations have never been higher. How can deploying new technologies, such as automation, empower insurers as they respond to this shift?

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What do consumers expect from the claims process?

This report explores:

  • The shift underway in consumer expectations 

  • The insurance market's evolving dynamics

  • The future of insurance claims

  • What insurers can do to improve customer experience

  • How insurers can compete with digital challenger brands


Download the report today